The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective

Mina Rohani; Narjes Haj Salen; Jean Charles Chebat

The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective

Mina Rohani, Narjes Haj Salen, Jean Charles Chebat

HEC Montreal

Producción científica › revisión exhaustiva

Idioma original	American English
Publicación	Proceedings of the 12th International Research Conference in Service Management
Estado	Published - may 31 2012
Publicado de forma externa	Sí

Disciplines

Marketing

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https://www.researchgate.net/profile/Narjes_Haj-Salem/publication/282156992_The_Role_of_Emotion_Regulation_On_Customer_Behavior_Following_Double_Deviation_A_Cross_Cultural_Perspective/links/5663cf9808ae192bbf8ef88d/The-Role-of-Emotion-Regulation-On-Customer-Behavior-Following-Double-Deviation-A-Cross-Cultural-Perspective.pdf

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Rohani, M., Haj Salen, N., & Chebat, J. C. (2012). The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective. Proceedings of the 12th International Research Conference in Service Management. https://www.researchgate.net/profile/Narjes_Haj-Salem/publication/282156992_The_Role_of_Emotion_Regulation_On_Customer_Behavior_Following_Double_Deviation_A_Cross_Cultural_Perspective/links/5663cf9808ae192bbf8ef88d/The-Role-of-Emotion-Regulation-On-Customer-Behavior-Following-Double-Deviation-A-Cross-Cultural-Perspective.pdf

Rohani, M, Haj Salen, N & Chebat, JC 2012, 'The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective', Proceedings of the 12th International Research Conference in Service Management. <https://www.researchgate.net/profile/Narjes_Haj-Salem/publication/282156992_The_Role_of_Emotion_Regulation_On_Customer_Behavior_Following_Double_Deviation_A_Cross_Cultural_Perspective/links/5663cf9808ae192bbf8ef88d/The-Role-of-Emotion-Regulation-On-Customer-Behavior-Following-Double-Deviation-A-Cross-Cultural-Perspective.pdf>

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