Does the Form and Content of Questionnaire Matter? The Effects of Pre-formatted Survey vs. Expressive Writing on Customer Revenge Response

Mina Rohani, Yany Grégoire, Renaud Legoux, Katherine N. Lemon

Producción científica

Idioma original	American English
Estado	Published - jul 9 2015
Publicado de forma externa	Sí
Evento	Frontiers in Service Conference - Duración: jul 9 2015 → …

Conference	Frontiers in Service Conference
Período	7/9/15 → …

Disciplines

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title = "Does the Form and Content of Questionnaire Matter? The Effects of Pre-formatted Survey vs. Expressive Writing on Customer Revenge Response",

author = "Mina Rohani and Yany Gr{\'e}goire and Renaud Legoux and Lemon, \{Katherine N.\}",

year = "2015",

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day = "9",

language = "American English",

note = "Frontiers in Service Conference ; Conference date: 09-07-2015",

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TY - CONF

T1 - Does the Form and Content of Questionnaire Matter? The Effects of Pre-formatted Survey vs. Expressive Writing on Customer Revenge Response

AU - Rohani, Mina

AU - Grégoire, Yany

AU - Legoux, Renaud

AU - Lemon, Katherine N.

PY - 2015/7/9

Y1 - 2015/7/9

UR - https://digitalcommons.stmarys-ca.edu/school-economics-business-faculty-works/1127

M3 - Presentation

T2 - Frontiers in Service Conference

Y2 - 9 July 2015

ER -