The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective

Mina Rohani; Narjes Haj Salen; Jean Charles Chebat

The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective

Mina Rohani
, Narjes Haj Salen
, Jean Charles Chebat

HEC Montreal

Research output: Contribution to journal › Article › peer-review

Original language	American English
Journal	Proceedings of the 12th International Research Conference in Service Management
State	Published - May 31 2012
Externally published	Yes

Disciplines

Marketing

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https://www.researchgate.net/profile/Narjes_Haj-Salem/publication/282156992_The_Role_of_Emotion_Regulation_On_Customer_Behavior_Following_Double_Deviation_A_Cross_Cultural_Perspective/links/5663cf9808ae192bbf8ef88d/The-Role-of-Emotion-Regulation-On-Customer-Behavior-Following-Double-Deviation-A-Cross-Cultural-Perspective.pdf

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Rohani, M., Haj Salen, N., & Chebat, J. C. (2012). The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective. Proceedings of the 12th International Research Conference in Service Management. https://www.researchgate.net/profile/Narjes_Haj-Salem/publication/282156992_The_Role_of_Emotion_Regulation_On_Customer_Behavior_Following_Double_Deviation_A_Cross_Cultural_Perspective/links/5663cf9808ae192bbf8ef88d/The-Role-of-Emotion-Regulation-On-Customer-Behavior-Following-Double-Deviation-A-Cross-Cultural-Perspective.pdf

Rohani, M, Haj Salen, N & Chebat, JC 2012, 'The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective', Proceedings of the 12th International Research Conference in Service Management. <https://www.researchgate.net/profile/Narjes_Haj-Salem/publication/282156992_The_Role_of_Emotion_Regulation_On_Customer_Behavior_Following_Double_Deviation_A_Cross_Cultural_Perspective/links/5663cf9808ae192bbf8ef88d/The-Role-of-Emotion-Regulation-On-Customer-Behavior-Following-Double-Deviation-A-Cross-Cultural-Perspective.pdf>

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title = "The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective",

author = "Mina Rohani and \{Haj Salen\}, Narjes and Chebat, \{Jean Charles\}",

year = "2012",

month = may,

day = "31",

language = "American English",

journal = "Proceedings of the 12th International Research Conference in Service Management",

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TY - JOUR

T1 - The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective

AU - Rohani, Mina

AU - Haj Salen, Narjes

AU - Chebat, Jean Charles

PY - 2012/5/31

Y1 - 2012/5/31

UR - https://digitalcommons.stmarys-ca.edu/school-economics-business-faculty-works/1122

UR - https://www.researchgate.net/profile/Narjes_Haj-Salem/publication/282156992_The_Role_of_Emotion_Regulation_On_Customer_Behavior_Following_Double_Deviation_A_Cross_Cultural_Perspective/links/5663cf9808ae192bbf8ef88d/The-Role-of-Emotion-Regulation-On-Customer-Behavior-Following-Double-Deviation-A-Cross-Cultural-Perspective.pdf

M3 - Article

JO - Proceedings of the 12th International Research Conference in Service Management

JF - Proceedings of the 12th International Research Conference in Service Management

ER -

The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective

Disciplines

Access to Document

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