Does the Form and Content of Questionnaire Matter? The Effects of Pre-formatted Survey vs. Expressive Writing on Customer Revenge Response

Research output: Contribution to conference › Presentation

Original language	American English
State	Published - Jul 9 2015
Externally published	Yes
Event	Frontiers in Service Conference - Duration: Jul 9 2015 → …

Conference	Frontiers in Service Conference
Period	7/9/15 → …

Disciplines

@conference{2cb7459b428341128338224abe6c5fb5,

title = "Does the Form and Content of Questionnaire Matter? The Effects of Pre-formatted Survey vs. Expressive Writing on Customer Revenge Response",

author = "Mina Rohani and Yany Gr{\'e}goire and Renaud Legoux and Lemon, \{Katherine N.\}",

year = "2015",

month = jul,

day = "9",

language = "American English",

note = "Frontiers in Service Conference ; Conference date: 09-07-2015",

}

TY - CONF

T1 - Does the Form and Content of Questionnaire Matter? The Effects of Pre-formatted Survey vs. Expressive Writing on Customer Revenge Response

AU - Rohani, Mina

AU - Grégoire, Yany

AU - Legoux, Renaud

AU - Lemon, Katherine N.

PY - 2015/7/9

Y1 - 2015/7/9

UR - https://digitalcommons.stmarys-ca.edu/school-economics-business-faculty-works/1127

M3 - Presentation

T2 - Frontiers in Service Conference

Y2 - 9 July 2015

ER -